Five cruise passengers who’d missed their ship’s departure needed our help flying their luggage to board at a later stop in Spain.
Flying cruise passengers’ luggage to Tenerife
When five cruise passengers missed their ship’s departure from Marseille and boarded at a later stop in Tenerife, we were asked to help fly their luggage over from France, which comprised 21 bags weighing 23-30 kg each. Several competitors had provided quotes for an aircraft charter, however the client wanted to use a more cost-effective onboard courier. We set about finding a speedy solution within their budget.
Our Solution
Route: Marseille > Madrid > Tenerife
Aircraft: Scheduled service
Only one airline offered a scheduled service within the client’s timeframe, flying from Marseille to Tenerife with an overnight stop in Madrid.
Our team booked business class seats for two onboard couriers, both of whom held high-flyer status with the airline and credit cards to cover excess baggage.
We also arranged hotel accommodation in Madrid and hired a van to transport the couriers and luggage to and from the airport in each location.
The Finer Details
Rapid Response: We found a solution within 20 minutes of receiving the request and the onboard couriers collected the consignment the following morning.
Trusted Experts: Our broker built a strong relationship with the client, who knew he was in the best hands with our specialist team.